Shipping Policy
Direct Bac Water ships within the United States from US stock. Orders placed before 1 pm Eastern Time, Monday to Friday, are dispatched the same business day.
Dispatch times
- Before 1 pm ET, Monday to Friday: dispatched the same business day.
- After 1 pm ET, at weekends or on public holidays: dispatched the next business day.
- Orders paid by Zelle are dispatched once the payment has arrived.
Shipping options and costs
| Service | Carrier | Delivery after dispatch | Cost |
|---|---|---|---|
| Standard | UPS or USPS | 2–5 business days | $12.99, free on orders over $200 |
| 2nd Day Air | UPS | 2 business days | $25.99 |
| Next Day Air | UPS | 1 business day | $52.99 |
Delivery times are counted from dispatch and are the carriers’ estimates. More detail, with worked examples of the cutoff, is on the next-day delivery page.
Where we ship
We ship to addresses in the United States only. We do not ship internationally.
Tracking
A tracking number is emailed when your parcel leaves. If it has not arrived within the delivery time shown above, email support@directbacwater.com with your order number and we will trace it with the carrier.
Address changes
Check your delivery address at checkout. To change it, email us as soon as possible with your order number; once a parcel has been dispatched the address can only be changed through the carrier, if at all.
Damaged, missing or wrong items
If a parcel arrives damaged, or an item is wrong or missing, the 30-Day Quality Guarantee applies: report it within 30 days of delivery for a replacement or a full refund, with nothing to post back. See also returns and refunds.
Contact
Direct Bac Water, 30 N Gould Street, Sheridan, Wyoming. support@directbacwater.com